Infogex IT Outsourcing & Infrastructure
Remote Support · Onsite Support · IT Management

Your IT Team,
Without Building One.

Get reliable remote IT support throughout the workweek, onsite assistance when needed, and one team to manage the technology your business depends on.

No full-time hiring cost
Workweek Helpdesk & Onsite
INFRASTRUCTURE BLUEPRINT v2.6
MANAGED ENVIRONMENT
INFOGEX IT TEAM EXTERNAL IT DEPT Remote · Onsite · Infrastructure YOUR BUSINESS Employees & Desks Remote Workweek Daily User Helpdesk Onsite Intervention Technician Dispatch Servers & Networks Data Center & Wi-Fi Security & VoIP Firewalls & Phone Systems
Scope: Remote Helpdesk + Onsite Technician One External IT Partner
Operational Relief

No Internal IT Team?
We've Got You.

Your employees shouldn't have to wait for someone to fix a laptop, troubleshoot network drops, configure new workstations, resolve email issues, or deal with server downtime.

"Infogex acts as your external IT department — providing remote support throughout the workweek and onsite assistance when hands-on intervention is needed."

Building an in-house IT team requires hiring sysadmins, network engineers, helpdesk staff, and cybersecurity specialists. Infogex gives you immediate access to a complete multi-disciplinary IT team and engineering partner.

Target Profile

Built for businesses that need IT,
not an IT department.

01

No Internal IT Team

Complete external IT management. We handle day-to-day employee helpdesk, workstation setups, software licenses, Wi-Fi, and server operations.

Full IT Management
02

Small IT Team Seeking Reinforcement

Amplify your single internal IT staff member. We take off routine tickets, complex network issues, backup management, and onsite hardware troubleshooting.

Co-Managed IT
03

Growing Business & Multiple Office Locations

Rapidly onboard new employee desks across branch offices with standardized network security, VPN connectivity, and central remote support.

Multi-Site Scale
Full Scope Coverage

What We Handle For Your Business

We support the people using your technology — AND the infrastructure behind it.

EMPLOYEES

End-User Support
  • Laptops & Workstations
  • Email & Microsoft 365
  • Printers & Scanners
  • User Access & Passwords

OFFICE

Connectivity
  • Enterprise Wi-Fi Networks
  • Switches & Routers
  • Firewall & Office VPN
  • VoIP Phone Systems

INFRASTRUCTURE

Systems & Security
  • On-Prem Servers & Racks
  • Cloud & VPS Servers
  • Data Backups & Recovery
  • Endpoint Security & Monitoring
ENGINEERING PROCESS

How IT Services Work

A simple 4-step process to give your company predictable IT support.

01 PHASE 1

UNDERSTAND

We document your devices, user profiles, network topology, firewalls, and security configurations.

02 PHASE 2

SUPPORT

Your employees get direct access to Infogex engineers for fast remote support throughout the workweek.

03 PHASE 3

VISIT

When hardware issues or physical network changes require hands-on help, an Infogex technician visits your office.

04 PHASE 4

MANAGE

We continuously monitor system health, perform security updates, verify backups, and prevent disruptions.

CORE DIFFERENTIATOR

More than a Helpdesk.

We support the people using your technology — and the infrastructure behind it.

Infogex combines everyday user support with server engineering, network design, cybersecurity, cloud automation, and VoIP telephony.

IT Helpdesk Support + Infrastructure + Networking + Cybersecurity + Cloud & Automation + VoIP Systems
FULL TECHNICAL CATALOG

Technology Solutions Beyond IT Support

From the devices your employees use to the infrastructure running your business, Infogex designs, deploys and supports the technology behind your organization.

01

Data Center & Server Rooms

Server room design, structured cabling, rack layouts, fiber optics, UPS power redundancy, and precision cooling.

Explore Service
02

Enterprise Networking & Wi-Fi

LAN/WAN architecture, managed switches, enterprise Wi-Fi coverage, VLAN segmentation, and multi-office VPNs.

Explore Service
03

Surveillance & Physical Security

Enterprise IP cameras, CCTV storage, NVR systems, biometric access control, and physical security infrastructure.

Explore Service
04

Cloud, Automation & Infrastructure

Cloud VPS deployment, workflow automation with n8n, API integrations, and AI infrastructure management.

Explore Service
05

VoIP Systems

Enterprise IP-PBX, SIP trunks, IVR routing, and unified communications on 3CX, Asterisk, and custom VoIP platforms.

Explore Service
06

Cybersecurity & Network Defense

Next-generation firewalls, Zero Trust remote access, endpoint security, network segmentation, and vulnerability audits.

Explore Service
ECOSYSTEM CREDIBILITY

Technology Partners

We work with leading technology vendors to design and deliver reliable solutions built around your business requirements.

CISCO Networking & Security
FORTINET Next-Gen Firewalls
3CX VoIP Platforms
HIKVISION Surveillance & CCTV
LENOVO Server Hardware
HP Workstations & Printers
GET AN EXTERNAL IT TEAM

Need an IT Team?

Tell us what your business needs and let's talk about how Infogex can support it.